Simphony Menu Item Maintenance

1. Overview

Menu Item Maintenance in Oracle Hospitality Simphony is used to create, maintain, and update menu items that appear on the POS. Correct setup ensures accurate pricing, prompts, reporting, and MyMicros data.

This guide explains best practices and step-by-step processes for adding, maintaining, and editing menu items.

2. Accessing Menu Item Maintenance

Where to Find It

  1. Log in to EMC (Enterprise Management Console)

  2. Go to Property Level

  3. Select Configuration → Menu Item Maintenance


3. Searching for Menu Items

Using the Filter Panel

  • The left-hand filter panel allows you to search for specific items

  • Leave filters blank and click Search to load all menu items

  • Narrow results by selecting filter criteria, then click Search again


Search Shortcuts

  • Ctrl + F → Search by menu item name

  • Ctrl + G → Search by menu item number, then click Go


4. Important Data Standards (Must Follow)

⚠️ These rules are critical for data integrity and reporting:

  • Always work from left → right in the screen flow

  • Follow existing database naming and formatting standards

  • Never rename or overwrite Master Records

    • This causes incorrect reporting in MyMicros

    • Always create a new menu item instead

  • Do not delete existing definition records

  • Always add items under the correct menu headings

    • Example: Beers must be added under Beers



5. Adding a New Menu Item Step-by-Step Process

  1. In Menu Item Maintenance, select the menu group where the item belongs

  2. Highlight an existing item with the same behaviour:

    • Same prompts (e.g. meat temperature, bread type)

    • Same printing and reporting logic

📌 This ensures the new item inherits the correct configuration.

  1. Click Insert Record (green plus icon)

  2. Select Add Master Record from Template

  3. Enter:

    • New Menu Item Name

    • Selling Price

  4. Click OK to save or Cancel to discard

  5. If prompted to add another item:

    • Select Yes to continue

    • Select Cancel to stop

  6. Click Refresh to reload the screen



6. Verifying the New Menu Item Definition Record

  • Go to the Definition Record tab

  • Confirm the new menu item was created correctly

  • Ensure all required fields are completed


⚠️ If required fields are missing, the item will not appear on POS

Price Record

  • Go to the Price tab

  • Confirm or enter the correct price

  • Click Save


7. Maintaining Existing Menu Items Best Practices

  • Do not delete existing menu item definitions

  • Existing records are already posted to MyMicros and used for reporting

  • If an item must no longer appear on POS:

    • Remove or change the SLU to 0 or None

    • This hides the item without breaking reporting


⚠️ Deleting records should only be done at your own risk

8. Editing Menu Item Prices Steps to Change Prices

  1. Log in to EMC → Property Level

  2. Open Configuration → Menu Item Maintenance

  3. Click Search to load menu items

  4. Use:

    • Ctrl + F for name search

    • Ctrl + G for number search

Price Update Rules

  • Ensure the item follows the same Master → Definition → Price structure

  • Move left → right through the record structure

  • Update the price as required

  • Click Save

9. Common Mistakes to Avoid

❌ Renaming Master Records ❌ Deleting Definition Records ❌ Adding items under incorrect headings ❌ Ignoring left-to-right workflow ❌ Breaking existing data standards