POS Customer Support Representative Interview Assessment
Assessment Areas: Real-Time Decision Making & Prioritization, Customer Handling Under Pressure, Incident Validation & Critical Thinking, Major Incident Detection & Pattern Recognition, Escalation Quality & Case Ownership, Technical Troubleshooting , Analytical Thinking & Performance Diagnosis, Process Discipline & Escalation Judgment, Professional Communication & Customer Interaction and Shift Handover, Documentation & Continuity
Exam Details:
- Total Questions: 10
- Time Allowed: 60 minutes
- Passing Mark: 80%
Instructions: Answer all questions
Question Breakdown:
Essay Based Questions
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