Lorge (CRM) Administrator Assessment
Assessment Areas: SLA & Call Handling, CRM Management, Customer Interaction & Communication, Call Tracking & Supervisor Queue Management and Performance Reporting & Trend Management
Exam Details:
Total Questions: 50
Time Allowed: 60 minutes
Passing Mark: 80%
Instructions: Answer all questions
Question Breakdown: Multiple Choice & True/False Questions
- Teacher: Andre Burton
- Teacher: bongani mgole